Shipping policy

Effective date: August 28, 2026

This Shipping Policy applies to orders placed through FolderGluerParts.com. It forms part of our Terms of Service.

Order processing and availability

Orders are processed after payment and order details are verified. Products may be in stock, special-order, made to order, backordered, discontinued, or subject to supplier availability. Processing time can vary by product, quantity, and destination. If a product listing, quote, checkout page, or order communication states a shipping time, we will use reasonable efforts to meet it.

If we cannot ship within the time stated, or within the time required by applicable law when no time is stated, we will provide a delay notice and, when required, an opportunity to accept the delay or cancel the affected item for a full refund.

Shipping methods, charges, and delivery estimates

Available shipping methods and charges are shown at checkout or provided by quote. Delivery dates and transit times are carrier estimates unless we expressly state in writing that a date is guaranteed. Carrier delays, weather, customs, remote-area service, and other conditions outside our control may affect delivery.

We may split an order into multiple shipments. You will not be charged more than the shipping amount approved for the order unless you approve an additional charge or an additional charge results from incorrect customer-provided information, a requested service, or a carrier accessorial fee for which you are responsible.

Shipping addresses and delivery requirements

You are responsible for providing a complete and accurate shipping address, contact information, and any delivery instructions before shipment. Contact us promptly if a correction is needed. Address corrections, redelivery, storage, liftgate, inside-delivery, limited-access, residential, appointment, or other carrier accessorial charges caused by customer-provided information or customer-requested services may be charged to the customer to the extent permitted by law.

We are not responsible for delay, loss, or added cost caused by an incorrect or incomplete address supplied by the customer, except to the extent required by law. We remain responsible for errors made by us.

Freight and oversized shipments

Heavy, oversized, or high-value products may require a freight quote, special packaging, delivery appointment, signature, dock or forklift access, or other arrangements. The customer is responsible for disclosing delivery-site limitations before shipment. Carrier reclassification and accessorial charges resulting from undisclosed site conditions may be charged to the customer where permitted.

Damage, shortage, and loss

Inspect packages promptly on delivery. Note visible damage or shortage on the carrier's delivery receipt before signing when possible, keep the product and all packaging, take photographs, and contact us promptly—preferably within five business days—so we can assist with a carrier claim or other remedy. Failure to report within that preferred period does not waive rights that cannot lawfully be waived, but delay may make a carrier investigation more difficult.

Do not discard damaged goods or packaging and do not return a damaged shipment without our instructions. If tracking shows delivery but you cannot locate the package, check the delivery location and contact the carrier and us promptly.

Risk of loss and title

Risk of loss and title pass as provided by applicable law and any shipping terms stated in a written quote or agreement for the order. Nothing in this section limits responsibility that applicable law places on us for loss or damage before delivery.

International shipping

For international orders, if offered, the customer is responsible for ensuring the product may lawfully be imported and for duties, taxes, brokerage, customs fees, permits, and other destination charges not collected at checkout. Customs may delay or refuse a shipment. We may decline an order or destination when necessary to comply with law, carrier restrictions, or export controls.

Changes and contact

We may update this Shipping Policy prospectively. The policy and shipping terms presented or agreed when an order is accepted apply to that order. Questions about shipping or a delayed, damaged, or missing order may be submitted through the Contact / Part Help page on FolderGluerParts.com.