Terms and Conditions

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 Payment
  We accept the following forms of payment.    

  • PayPal
  • Credit Cards

Sales Tax
   For shipments to Illinois addresses, we are required by    State law to collect 7% Sales Tax.
 

Shipping
   All products ordered via FolderGluerParts.com will ship within 2-3 business days (unless otherwise noted).
 

Customer Service
If  you need to contact us, you can use the "Contact Us" link and send us a message or via phone (847) 752-2068

1. Returning/Exchanging:
- If  your product arrives defective or damaged, try refusing delivery from  the Carrier.  That will allow us to ship a replacement unit quickly.  If  refusing delivery is not possible, contact us and we will send you  instructions for the return/exchange.  Please do not return a product  until you receive the Return Authorization (RA#) and instructions from  us, as the product might end up lost if returned without an RA#.  In  such case no refund will be possible.

2. Time allowed for Returns:
- If  you need to return a product for any reason, you can do so but you have  to report the issue and request the return within 7 days of receipt and  the return has to be postmarked within 14 days of receipt of the  original shipment to you.  After 14 days returns or exchanges will not  be accepted.

3. Condition of Returns:
- In order to make a  return, the product must be in NEW condition, and all  the Accessories, Paperwork and Packing Materials intact, exactly as you  received it. 

4. Shipping & Handling Costs:
- If the  return is due to our error, we will pick up the product at our expense.   If the return is for any reason other than a fault of our Company,  shipping and handling charges will be your responsibility.  In this case  you will have to ship the product back at your expense and in case the  listing had free shipping, we will deduct any shipping cost we had when  we shipped the product to you.  If you do not like the product, or no  longer need it, or it lacks a feature you were hoping it had, or it has a  feature you didn’t expect, or the listing was not clear enough for you,  this is not considered our fault and we will not issue a shipping label  for the return.  When shipping the product back, please insure it for  the full value of the order.

5. Restocking Fees:
- If you  decide to return a product because you changed your mind, no longer need  the product, have buyer's remorse, found a cheaper seller, you don't  like the product or the product doesn't fit your needs, it lacks a  feature you were hoping it had, it has a feature you didn’t expect or  the listing was not clear enough for you, a restocking fee will apply:
- Any unopened item in original condition: We will refund 80% of the item's price.
-  Any item that is not in its original condition, is damaged, or is  missing parts or original packaging for reasons not due to our error:  Returns or Exchanges will not be accepted.

6. Refunds:
- Refunds can take 10-15 business days from the date the item returned was received by us or by our supplier.